Imagine frozen but sound continue

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manu81cba
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Imagine frozen but sound continue

Post by manu81cba » Mon Jul 19, 2021 7:22 pm

after a few minutes the image is frozen but the sound continues to work. I am with network cable to avoid inconveniences. Is it an error or a failure of the application?

hellobox
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Re: Imagine frozen but sound continue

Post by hellobox » Tue Jul 20, 2021 12:44 pm

1. Upgrade to the latest software and keep the device online.
2. Give me SN of the device, only the first 4 characters are required.

manu81cba
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Re: Imagine frozen but sound continue

Post by manu81cba » Tue Jul 20, 2021 1:21 pm

1. Already have last firmware... Or you have any beta news for try?
2. SN number dc3d333208084432

I use in xiaomi tv box s the app... And frozen always... My internet red no was a problem

hellobox
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Re: Imagine frozen but sound continue

Post by hellobox » Wed Jul 21, 2021 7:33 am

I did not find your device in online device list. Can you tell me when the device is online?

manu81cba
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Re: Imagine frozen but sound continue

Post by manu81cba » Wed Jul 21, 2021 12:36 pm

All day is online... All day is on... Or you need any see the TV?
You do not have the required permissions to view the files attached to this post.

manu81cba
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Re: Imagine frozen but sound continue

Post by manu81cba » Thu Jul 22, 2021 12:19 pm

You can check?

hellobox
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Re: Imagine frozen but sound continue

Post by hellobox » Fri Jul 23, 2021 2:06 am

At different times, I played the program remotely, and the video and audio were smooth every time.

The below things need to be confirmed.
1: Try different decoder(auto/software/hardware) with xiaomi tv box, is the playback normal?
2: What is the android version of xiaomi tv box?
3: Is the playback normal with other android devices?

manu81cba
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Re: Imagine frozen but sound continue

Post by manu81cba » Fri Jul 23, 2021 3:15 am

1. Different decoder same result
2. Android version 9 ATV
3. In my cellphone Samsung s21+ no problem.

I think is the app no working fine in xiaomi tv box s . You can fix?

hellobox
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Re: Imagine frozen but sound continue

Post by hellobox » Fri Jul 23, 2021 4:16 am

What model is your Mi TV box?

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